3 Reasons the Price Discounts You Agree to are Killing Your Business

How is offering the price discount your customer is asking for killing your business? This article is about three important ways the discounts you’re offering are affecting your company! Your value is not consistent with the price No way, you say? Yes, it’s true. If your customer is asking you for a price reduction, their perceived value of your product is different than it was before. Even if they aren’t stating this with their words, they are with actions. And people buy with actions, not words.  If you only get one idea from this post, please focus on the above … Read More

Five Reasons You Should Stay at a Ritz-Carlton Once a Year

The first time I stayed in a Ritz-Carlton was in April of 1991 in St. Louis, Missouri. I went there for a work meeting and before that I had never heard of such a place. Growing up in Minnesota, we didn’t have any in our city. Amazingly, we still don’t. In May of 2005, I had the opportunity to attend a customer service training session conducted at the Ritz-Carlton in Half Moon Bay, California by their staff. The training was an incredible experience for me, and as a result, I am hooked on the brand. Whenever possible, I stay at the Ritz-Carlton. Is … Read More

Goal Setting and Why?

Jill Konrath is an author, strategist and speaker whose work I find to be first-rate. Here’s a new video that Jill put together that covers an important aspect of goal setting and achievement. Check it out here at Jillkonrath.com Much has been written regarding the importance of establishing our “why” in virtually all aspects of our lives. Including this crucial step in goal setting for this year may be just what you need to hit your goals for 2015. Another great resource is Simon Sinek’s book “Start with Why.” It’s one of my favorites if you’re not familiar with this … Read More