A Good Idea Not Well Executed – 2.0

Rarely does the sequel meet the payoff of the original. When Hilton Hotels had a good idea not well executed that I wrote about on Wednesday, I didn’t expect a follow-up message.  As Paul Harvey used to say, “Now, the rest of the story.” The person transporting me to the hotel where I was booked to stay, dropped me at the Airport Hilton instead of the Hilton Garden Inn Airport. An easy mistake to make.  Once the front desk person and I realized what had happened, she called the Garden Inn, explained the situation, cancelled my reservation and I rebooked … Read More

What a Difference Seven Years Makes

Seven years ago today was a hard day for me. I wrote about the 10 Things I Learned When I was Knocked From My White Horse 18 months ago in an article published by the Success Blog. This story was shared more than 25,000 times on Facebook and from this I infer I’m not alone in jousting with life’s adversities. Since writing the story, my life has continued to evolve. I am humbled by how the words I wrote, at a time when I was simply trying to keep myself positive and be of service to others, ring true for … Read More

Red Lobster Biscuits and Children Growing Up

Recently my wife, Jean, and I drove by a Red Lobster and discussed that we had never eaten at one. Well, at least, together. I confessed that I am a closet lover of the cheese and herb butter biscuits they served as an appetizer and had visited the establishment on several occasions while traveling on business. Red Lobster is easier on an expense account than many other purveyors of seafood. I have no idea why I felt the need to justify my experiences with Red Lobster and fondness for these biscuits. After all, it’s just a biscuit. Imagine my surprise when, … Read More

The Loneliest Chair in the World

One year ago today I was called to testify in a non-compete violation arbitration hearing. I was sued by a former employer for alleged violations of a severance agreement containing a non-competition covenant I had signed in December of 2009. This was January 27, 2015 and I was required to sit in the “loneliest chair in the world.” Thinking back on the whole ordeal, my memories are stored in a bit of a “click-whirr” fashion. I remember events that were discussed and allegations made but they’re all sort of mushed together to form a tapestry I’ll not soon forget. Of … Read More

Five Reasons You Should Stay at a Ritz-Carlton Once a Year

The first time I stayed in a Ritz-Carlton was in April of 1991 in St. Louis, Missouri. I went there for a work meeting and before that I had never heard of such a place. Growing up in Minnesota, we didn’t have any in our city. Amazingly, we still don’t. In May of 2005, I had the opportunity to attend a customer service training session conducted at the Ritz-Carlton in Half Moon Bay, California by their staff. The training was an incredible experience for me, and as a result, I am hooked on the brand. Whenever possible, I stay at the Ritz-Carlton. Is … Read More

She said, “I will.”  Again.

Yesterday,  Jean LeClaire said, “I will,” when asked by Father Rolf Tollefson if she will love me and honor me all the days of her life.  On February 9, 1990 she said words similar to these but instead to The Honorable Patrick Burke during his lunch break at the Hennepin County courthouse. I remember that day as a cloudy, chilly February day in Minnesota. We don’t have photos, I recall no fanfare and a simple get together at the bar where I worked part-time as a bartender served as our “reception.”  I don’t write this as a lamentation. We were … Read More

The Yin and Yang of Turning Fifty Years Old

Fifty years ago today, at St. Gabriel’s Hospital in Little Falls, Minnesota, I was born to Bill and Mary Gaslin. Looking back on being fifty years old, there is much I have learned and much I have yet to understand. I believe life is a series of trade-offs, the truth always lies somewhere in the middle and for every action, there is an equal and opposite reaction. Duh, physics…. This story is a series of musings written in Yin and Yang style (If that’s really a style, I have no idea.). My intent is not to preach, brag, gripe or … Read More

Par 4.5 – A Good Goal

The seventh hole at Bearpath Golf and Country Club is a 380-yard par 4, is the number one handicap on the course and a goal of making par is aggressive for a [player of my ability. The hole features a dogleg and a towering grove of trees on the right side of the fairway. Also, there is out-of-bounds on the left side of the fairway and a bunker straight ahead off of the tee. The green is long, slender and surrounded by water on the right and out-of-bounds on the left. A couple of weekends ago, I was playing this … Read More

No One Has the Algorithm

I grew up the son of a “Math Guy.” He also liked words. My dad says, “Math makes the world go around and using the right words to tell the story of the numbers is important.” In mathematics and computer science, an algorithm is a self-contained step-by-step set of operations to be performed. Algorithms exist that perform calculations, data processing, and automated reasoning. Who doesn’t like a good algorithm? You know, something that makes a task easy, repeatable and automated? What’s cool is the word is no longer only used in the nerd vernacular, its mainstream now! Millennials know about algorithms…. When … Read More

Impartio Books Program – The first placement!

The Impartio Books Program has been officially launched at the Minneapolis St. Paul airport at Gate G14 on Wednesday, May 13, 2015. I have  no idea where this program will end up and the feeling of a “message-in-a-bottle” is what I have. The first book left is a book that I very much enjoyed called, “What Great Salespeople Do” by Mike Bosworth. It’s about the power of story in selling and I hope the concept resonates with whomever picked the book up. I used the nomenclature system that I described in the program introduction and left a note about my new … Read More